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OUR POLICY

 

∙ Please ensure that cakes and pastries are kept refrigerated (not frozen) immediately after receipt, unless otherwise stated on our website (shop page). Kindly ensure that the receiving party is informed as well. 

​∙ Our products are to be consumed within 3 days upon receipt, unless otherwise stated on our website (shop page).

∙ Chiak Patisserie is not responsible for products damaged/improperly stored after they have been received. 

 

​ORDERS & CANCELLATIONS

​∙ Please place all orders at least 3 days in advance. Orders made after 6pm will be carried over to the next day.

​∙ Cancellation of orders are to be made at least 72 hours before the start of the indicated delivery/self collection time range. No refund will be made for cancellations made in less than 72 hours.

∙ Once the order has been placed, no changes to the product quantity and/or product type can be made. Customers may instead choose to cancel the existing order (see point above about cancellation) and make a new one.

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DELIVERIES

 

∙ For deliveries, kindly ensure that someone will be available to receive the order during the entire duration of the selected 3-hour time slot. Chiak Patisserie is not responsible for products damaged/lost/mishandled due to the absence of recipient(s) at the delivery venue during the selected time slot.

​∙ Deliveries are made only within mainland Singapore and Sentosa island.

∙ Deliveries are from 11am to 8pm daily. Please note that we only deliver within a 3-hour time slot (e.g. 11am-2pm, 3pm-6pm, etc)

​∙ We deliver islandwide at a flat fee of $15 per address per transaction. A $5 surcharge will be implemented for deliveries to Sentosa.

​∙ Any order of $150 and above is entitled to a free delivery per address per transaction.

∙ Changes to delivery dates and times can only be made at least 72 hours before the start of the original 3-hour delivery time range.

SELF-COLLECTIONS

 

∙ Self-collections are from 11am to 8pm daily, within a maximum time range of 1 hour (e.g. 2pm-3pm, 6pm-7pm, etc).

∙ Changes to self-collection dates and times can only be made at least 72 hours before the start of the original 1-hour self-collection time range.

 

​Feel free to contact us for further clarification. Thank you.