Frequently asked questions
How long can my pastry/cake last?
Most of our products are best consumed within 3 days upon receipt, unless otherwise specified.
How should I store my pastry/cake?
Always keep your product refrigerated, but not frozen, unless otherwise specified. Products can last a maximum of 45 minutes in an air-conditioned environment, after which they have to be consumed or stored again in the refrigerator immediately.
How early should I place my order?
We accept orders at least 3 days in advance. Orders made after 6pm will be carried over to the next day.
How much is your delivery fee? Do you accept self-collection?
We deliver islandwide at a flat fee of $15 per address per transaction. A $5 surcharge will be implemented for deliveries to Sentosa. When choosing your delivery time, please indicate a 3-hour time slot (from 11am-8pm). We only deliver within Singapore.
What is the minimum order for free delivery?
What payment methods do you accept?
You can pay via Credit or Debit Card upon checking out on our website.
What are other ways that I can purchase your pastries/cakes besides ordering through your website?
You may simply drop us a WhatsApp or text message at +65 98196877.
Where else can I view your pastries/cakes?
Please visit us at our Instagram page @chiak.patisserie to view our products and also get our latest updates.
I'm currently overseas but would like to place an order for someone in Singapore. How can I do so?
Please contact us directly via our website, WhatsApp (+65 98196877), or Instagram (@chiak.patisserie) and we will be more than happy to assist you in making the necessary arrangements.
What about corporate orders?
For enquiries on corporate orders, please feel free to contact us here, via WhatsApp (98196877) or on our instagram page.
How do I order for someone else?